RIMOWA’S GUARANTEE IS WORTHLESS UPDATE!!!Despite the offer to find a solution and further emails whilst being well within the timescale for the 5 year guarantee this apparently this not apply. Complete Joke Rimowa, not a great way to treat your customers.Having successfully used another brand for 15 years, I felt it was time to upgrade to a Rimowa luggage case. When we came back from France in January we found our case had split on the side and the bottom corner. We contacted Rimowa’s customer service as the case was under guarantee and was asked to provide photographs, then heard nothing. After 7 days called again to be told I was given the wrong email address and could I resend. I was then emailed to say the case was damaged in transit and they could not repair and would not replace and the guarantee did not apply! What was worse we were out of time to claim form BA or our insurance company. All very disappointing and still awaiting a response from my last email, they did however managed to send me a customer satisfaction email, all this from what I though was supposed to be a market leader.
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RIMOWA is a manufacturer of premium luggage. The company was founded in 1898, in Cologne, Germany.
