Rimowa fan here. I travel a lot for work, and own a small Rimowa luggage collection. The design is wonderful, and the suitcases survive all the rough handling at the airports. Our local Berlin Kurfürstendamm store have always been most helpful with fixing occasional damages.A recent attempt to buy a suitcase on Rimowa online shop has been a rather bewildering experience though.The purchases were repeatedly cancelled, even though the suitcase was in stock, and the payments did get through. Customer service did their best to help - without much success unfortunately, and there was a lot of confusion, too.I was also told that I can't request an invoice as ‘it is our company policy that (...) neither names nor company names (sic!) can be given in the billing address.’ What? So, over the course of three weeks - two orders confirmed, then inexplicably cancelled, payment reimbursement had to be chased (!), dozens of emails exchanged with customer service.. it's a lot of work to buy a €1250 suitcase, and in the end I give up.
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RIMOWA is a manufacturer of premium luggage. The company was founded in 1898, in Cologne, Germany.
