We purchased two cabin plus pieces of luggage from a store in Boston on December 9, 2025. Our first trip was on December 12, 2025, and we managed the luggage ourselves, with some help from hotel valets. My wife was present, reminding them to handle the luggage carefully due to its high cost. Unfortunately, we've been quite disappointed with the quality. We've noticed scratches and dings even with gentle handling. It's surprising that many consider this to be quality luggage. While minor scuffs are expected, we were shocked to find a corner dented just from falling over in a car. After returning home on December 24, we assessed the luggage and, although we can't return it, we wouldn't consider buying from them again or recommending them. You might be better off purchasing something from another platform and accepting the wear and tear, as we have experienced. Additionally, the luggage tags are of poor quality, bending from simple use in overhead compartments and SUVs. It's simply unacceptable!
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RIMOWA is a manufacturer of premium luggage. The company was founded in 1898, in Cologne, Germany.
