I own many products from the company and have generally been satisfied, but my recent experience has led me to write this review for attention. An outdoor camera malfunctioned, and the company provided a white replacement since they had no black ones available. I was instructed to call back in a few weeks to inquire about a black one. This has dragged on for several months with multiple calls, and all I hear is that there are no black ones and I need to keep waiting. I requested to be notified when they become available, but I've been told I must call each time! I checked the company’s online shop and found black ones in stock, but the representative claimed they were from a different inventory. I asked if they could send me one at no cost, but was told that the stock cannot be used. I tried to file a complaint, but the company lacks a formal complaint system. Perhaps that's why their ratings on review platforms are so low.
Claim your business profile now and gain access to all features and respond to customer reviews.
