In Dec. 0f 2025 we purchased another Ring camera and added it to our account and I upgraded our plan. Since our old plan just renewed they had to issue me a credit to the same card originally charged, I told them that card is closed. They told me that I can contact the bank and get the money from the bank once they received it. I told them no thats not how it works. But I waited and tried it their way. When I did contact my old bank I was correct, they funds were rejected and sent back to Ring. Now they REFUSE to issue me a check or even credit my new plan. I am out $33.31!!! They dont seem to understand when you are no longer a customer of a bank they are not going to accept funds to cut you a check. I am awaiting to speak to another superviser.
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