I placed an order on Ring.com 10 days ago, and my card was charged immediately. However, I have not received any updates regarding the status or shipment of my order.
I’ve called customer service twice. During my first call, I was told the item would ship on Tuesday. It is now Wednesday night, and the order still has not shipped. I was then informed that it is expected to ship on 3/1 instead. The lack of clear communication and changing timelines is very disappointing.
If the product is not in stock, that should be communicated upfront. Customers should not be charged before the item has even shipped, especially without proper notification of delays.
I have previously purchased several Ring devices through Amazon without any issues. This was my first time ordering directly from Ring, and unfortunately, it has been a very frustrating experience.
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