My first Gen2 ring died within 2 months of receiving it. I went back and forth with support, providing data, pictures, and videos of the ring. Eventually, they sent me a new ring. In under a month, my new ring has stopped charging - I fully charged it once after receiving and the next time I needed to, it won't charge. I reset the ring and the charging case is fully charged, but while the ring initially showed it would "slow charge" for 73 minutes to full power, it sat in the charger for over an hour with no progress. The charging case itself is not registering in the app and now, the ring itself is no longer recognizing being put in the charger. Perhaps my charging case also has a faulty battery? I have not yet heard back from support, but either way, I wouldn't expect 2 products (arguably 3 - 2 rings and 1 charging case) to have failures within 5 months of purchase. Incredibly disappointing, not a trust worthy product.
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