riotswim.com

1.4
1.4 Based on 41 reviews

It's sexier when you RIOT #RelaxItsJustAss🍑 Current RIOT📍: Los Angeles, CA....

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Zelda
Return Scam

Unfortunately I experienced the same return scam as other users has mentioned here. I received the items and immediately could tell the amount of booty coverage would not work for me without every trying them on. I initiated the return same day which requires the company APPROVES your return to get accepted and a label generated and then waited 24 hours with no response (note: they have a 7 day return policy window). I then initiated another request when then I finally got a response with approval over 48 hours later.I sent in my return which was received and got an email saying it can take up 8 business days to receive your return. After 10 business days with no refund or further information, I emailed them asking for my refund to be processed. THEN the company emailed me back saying there was a "hygienic issue" with the bottoms (mind you, these were never tried on) and they couldn't accept my return. So then they tried to get me to keep the top too ("to match the bottoms"), but they said if I didn't want to, they would send me back the bottoms and give me store credit for the top (even though I did meet their impossible 7 day window for a full refund).I've been going back and forth with the company now, trying to explain that it's impossible for there to be a hygienic issue from me because they were never put on my body. They also sent pictures which very much appear to be sticky residue from the liner, but they claim that "their liners don't leave residue" and that the liner was intact and attached, however, in the pictures they sent I can very CLEARLY see half of the liner is pulled up and not intact with the swim suit. Super sketchy behavior overall and really poor customer service. They will do everything in their power to keep your money. I have initiated a dispute with my credit card company.

1
Date of experience: May 14, 2025

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