Review Time
Riot swim quality is horrible. Pills/falls apart after one wash. I sent them pics of my swim top and they offered zero resolution for the cheap horrific quality that they charge over 90$ PER PIECE. Sad this business is so money hungry they wont resolve customer service issues. Also they do not allow reviews or to see reviews on their website, total scam and unprofessional.
Riot swim quality is horrible. Pills/falls apart after one wash. I sent them pics of my swim top and they offered zero resolution for the cheap horrific quality that they charge over 90$ PER PIECE. Sad this business is so money hungry they wont resolve customer service issues. Also they do not allow reviews or to see reviews on their website, total scam and unprofessional.
I’ve been eyeing Riot’s suits for close to a year and thought I’d try them out through their year end sale going in right now. I placed my order and got the shipping confirmation within 24 hours, and received my suit with three days. The suit fit perfectly, I got an XL and it was very true to size, very soft and high quality. I immediately placed an order for their colt one piece and have already gotten the shipping notification for that. Definitely will be purchasing from them again!
Unfortunately I experienced the same return scam as other users has mentioned here. I received the items and immediately could tell the amount of booty coverage would not work for me without every trying them on. I initiated the return same day which requires the company APPROVES your return to get accepted and a label generated and then waited 24 hours with no response (note: they have a 7 day return policy window). I then initiated another request when then I finally got a response with approval over 48 hours later.I sent in my return which was received and got an email saying it can take up 8 business days to receive your return. After 10 business days with no refund or further information, I emailed them asking for my refund to be processed. THEN the company emailed me back saying there was a "hygienic issue" with the bottoms (mind you, these were never tried on) and they couldn't accept my return. So then they tried to get me to keep the top too ("to match the bottoms"), but they said if I didn't want to, they would send me back the bottoms and give me store credit for the top (even though I did meet their impossible 7 day window for a full refund).I've been going back and forth with the company now, trying to explain that it's impossible for there to be a hygienic issue from me because they were never put on my body. They also sent pictures which very much appear to be sticky residue from the liner, but they claim that "their liners don't leave residue" and that the liner was intact and attached, however, in the pictures they sent I can very CLEARLY see half of the liner is pulled up and not intact with the swim suit. Super sketchy behavior overall and really poor customer service. They will do everything in their power to keep your money. I have initiated a dispute with my credit card company.
Wish I found this page before my purchase. I had been eyeing these swimsuits for years and after finally loosing over 60lbs for my wedding I decided to splurge on a bikini from here for my honeymoon. Because of the price, I waited till my last fitting for my dress and used those measurements to buy the swimsuit from RIOT. I tried it on within 20 minutes of it being delivered and trust me when I say this swimsuit size was way off and way small, and I’m a 36B!!! I emailed them immediately knowing the replacement wouldn’t arrive in time for my honeymoon and asked them if I could somehow get expedited shipping on the new top or if there was something they could do to help me get the new suite in time. I never heard from anyone. I got an email a few days later with return shipping instructions and two weeks later got an email that I have a credit to their site, making it too late for me to have a placement for my honeymoon and a credit to a site (almost $30 less than what I paid) I don’t want to buy from again but it looks like I was just lucky enough to have my return accepted. BUYER BEWARE bc after reading these reviews, I’m convinced they have two scams going on. The stained items on returned garments seem to be their main one but I was caught by their (intentionally?) faulty sizing chart.
This company is a total SCAM!!!!! Get your credit card ready for a dispute of charge! It's total crap swimwear and a joke to deal with! They do not let you return ANYTHING and if they do you will get a fraction back of what you actually paid! They steal your money! DO NOT BUY FROM THEM!!!!
Whatever you do...don't order!Placed multiple orders for vairous sizes of a swimsuit. First issue, I paid for expedited shipping ; they proceeded to tell me they were moving manufactures and products would be delayed. I receieve them over a month later. I returned the products w/o even opening. A few days later, I get an email, with altered photos, saying that the product had been damaged when i "tried them on" and they would be returning the product to me at full charge. Even after explaining that would be impossible (seeing as the products were returned unopened), there customer service team then insisted I was lying. Once the products arrived back at my house, I took immediate photos showing there was no damage - they then accused me of washing the suits. Don't buy from here until you willing to be scammed out of your money. Put you money towards a company that deserves it.
I contacted customer service within hours of placing an order to correct an order before it shipped. I asked them to cancel the order or have it corrected because I was leaving for a trip and time was of the essence. They responded timely and confirmed the order was corrected and there was no need to cancel the order. After receiving the wrong item I contacted customer service and asked if the correct item was on the way and how I should return the incorrect item. 5 days pass without a response and i leave for my trip. Customer service then responds after almost a week and says the correct item is not coming and i need to return the incorrect item, leaving me no time to return the item as they took 5 of the allowed 7 day return period to respond to my email. This company ate up all of my return window after promising the issue was corrected, now there is nothing i can do to get my money back.
If I could give zero stars then I would. They are scammers. I tried to return the swim suit because the fit was terrible. They said I couldn’t return it because it didn't have the sanitary liner and shows signs of wear. The picture they sent me was clearly the smallest amount of residue from the liner and I returned it WITH THE LINER ON. So they must have taken it off. Absolutely criminal of them. Simply RUDE.
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