Ripples of Bath like to describe your showroom visits in terms of “First Experience” and “Second Experience” and ours were very pleasant. However, our “Subsequent Experience” was CATASTROPHIC! Without doubt some of the worst “Experiences” we’ve endured. We signed up to simultaneously modernise 4 rooms: 2 bathrooms and 2 en-suite shower rooms. Our “First Experience” was in July 2024, the work was finally completed the following June. During that time we “Experienced” unreliable delivery schedules, incorrect/broken items, delayed replacement items, lack of promised design sketches, lack of promised mood-boards, delayed technical drawings, lack of samples for material choices and a general lack of responsiveness and urgency.The most damaging “experience” was that 3 of four room designs proved utterly unworkable in practice. 1) Massively over-optimistic attempt to squeeze a bath and separate shower into a room that was too small to comfortably accommodate both.2) Attempt to build a false wall between a wet-room shower area and bath which again left too little workable space3) Shower screen doors clashing with the toilet bowl These “experiences” required significant re-design by the fitter for which, no doubt, Ripples will blame us and say that we approved the designs. That’s true but we naively trusted their “design Experience”. Also, due to a lack of reliable scheduling we “Experienced” the necessity of collecting vanity unit surfaces directly from the manufacturer, collecting furniture items from the showroom and sourcing radiators elsewhere at short-notice to avoid freezing our Christmas guests when the promised items failed to arrive from Ripples.The final “We’re sick of Ripples Experience” was when, in response to a request for exchange of a woefully inadequate vanity unit for a more sensibly sized one, we were refused and advised, in writing, to buy a new one and sell the supplied item on eBay!Our advice, to avoid a similar “Experience”, is simply to avoid the “Ripples of Bath Experience” altogether.
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Experts in bespoke bathroom design, with showrooms nationwide.
