Terrible experience from the start. I’ve been with rise now for nearly 4 months and have nothing but issues. The pre go live comms were terrible and I had to do all the chasing as I didn’t know where I was with the order. Since being connected, the speeds have been nothing like what I was promised and I’ve tried multiple attempts to contact customer support and failed to get help every time. I even resorted to raising a complaint which was ignored for over a month. I then reluctantly had to chase and was told I would be offered support but again didn’t get any help (surprise!) and chased again to be told I could cancel but I would be charged a cancellation fee. The experience from ordering to getting started to ongoing usage and support has been nothing but shambles. HIGHLY UNRECOMMENDED!
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