For any of you old enough to remember Rise Fibre is like Hotel California.. you can never leave.On Tuesday 9th Sept I was lured by the promise of £22 for broadband, although it was a 24 month contract, but hey that’s fine I thought.I then read the T&Cs. It goes up £3.00 in March 26, then again in September, then again in March 27- and yes again in September, so I decided to cancel….One week later, countless minutes waiting for someone to pick up the phone, each time I was assured my order had been cancelled, despite them sending out. router and arranging for an engineer to visit one week later, and me sending them three formal complaints.Today, lo and behold the Engineer turned up.I have never in my life known such a shower, quite honestly I wouldn’t touch them with a barge pole, all they are interested in is getting the Sales. The way their system and website works is that the ONLY way to contact them is via the 0333 number and should you decide to cancel they are adept at telling you that you’ve got the wrong department and to phone again.Absolutely disgusted, and this is from someone who’s never written a bad review.
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Rise Broadband is dedicated to providing reliable high-speed Internet and phone service, which enables customers to connect with the people and things they value most. In doing so, Rise helps close the digital divide by offering rural and suburban homes and businesses in 16 states a competitive choice for quality, affordable service.
