Review Time
Just had full fibre broadband fitted, contract was for 1000Mbps. Getting 140 download and 83.9 upload. Internet keeps cutting out and Netflix etc. freezing. The service always goes off if more than one device connects at the same time. This full fibre service is worse than my previous mobile contract. Have tried contacting Rise and was on hold for an eternity until I gave up. This is not what I signed up for and seriously think I should be able to cancel contract as it's not delivering what they promised. Definitely do not use this company for internet - find another one.
For any of you old enough to remember Rise Fibre is like Hotel California.. you can never leave.On Tuesday 9th Sept I was lured by the promise of £22 for broadband, although it was a 24 month contract, but hey that’s fine I thought.I then read the T&Cs. It goes up £3.00 in March 26, then again in September, then again in March 27- and yes again in September, so I decided to cancel….One week later, countless minutes waiting for someone to pick up the phone, each time I was assured my order had been cancelled, despite them sending out. router and arranging for an engineer to visit one week later, and me sending them three formal complaints.Today, lo and behold the Engineer turned up.I have never in my life known such a shower, quite honestly I wouldn’t touch them with a barge pole, all they are interested in is getting the Sales. The way their system and website works is that the ONLY way to contact them is via the 0333 number and should you decide to cancel they are adept at telling you that you’ve got the wrong department and to phone again.Absolutely disgusted, and this is from someone who’s never written a bad review.
I’m not a Rise customer and I notice the 5 star reviews are for installations and actual user reviews are pretty low. I’m so disappointed. I was hoping to change over to them and now I see I might be trading one headache for another. Sigh. Why can’t we just find affordable and reliable service. Back to the drawing board.Well, I got a nice response back from rise after writing this review I don’t know if they are a good company or not but at least they listened. Come to find out even though I get mailers at my address from them, their Internet is not available at my address. Go figure that out!I am now happily signed up with next link and can’t wait for my installation!
Over the years we have had some problems with their service. For the last two weeks our internet connection has been going on and off. Problem is we live in the mountains. Our cell phones and TV run off the internet. Internet goes down, no TV no cell phone. So, when I finally was able to get Someone to help me, they found my dish needs to be readjusted. Told me it would take 8 days before they could get anyone out to fix. That is ridiculous! So Al most 3 weeks without cell phone, TV and internet. Worst company ever!Bryce Stromberg
Terrible service. I have been without internet for over a week. It took Rise Broadband 8 days to send a technician out, only for the technician to say that Rise Broadband's towers will no longer be able to provide internet to my home. Making matters even worse, Rise Broadband refuses to offer a full refund for the month where I've been without service. Please avoid Rise Broadband at all costs.
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Rise Broadband is dedicated to providing reliable high-speed Internet and phone service, which enables customers to connect with the people and things they value most. In doing so, Rise helps close the digital divide by offering rural and suburban homes and businesses in 16 states a competitive choice for quality, affordable service.
