I am an existing customer who had a query and needed help. After listening to the usual recording and then selecting the customer service department from the key pad, I was on hold for 19 minutes. I therefore did a test, rang back and selected that I wanted to become a customer of Rise Fibre. Guess what, they answered in less than 2 minutes. I questioned this and his response was they have more people on the new business lines. Obviously he wasn't interested in my query and recommended I speak to the very department I had just wasted 19 minutes on hold for. I have a recommendation for you Rise. Put more people on the phones who try to help your existing customers or you might lose more than you attract.
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We're Rise Fibre
The full fibre service behind better broadband.
Getting what you pay for shouldn't be a luxury. So, luckily for you, we made it standard.
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Just great-value, reliable, full fibre broadband. Rise Fibre offers superior performance, outstanding support, and exceptional affordability. You'll enjoy ultrafast speeds of up to 1Gbps, backed by a rock-solid, dependable network you can count on day in, day out. All this comes with a commitment to outstanding customer care, so you get peace of mind, top-tier service, and incredible value, whatever you're doing online.
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