Review Time
City Fibre carried out excellent work on insulation Fibre line into house and box inside house. Looking forward to see how we go with Rise Fibre, plus I'm paying a lot less than my last Internet provider. Thanks
My order was dealt with by Mike Harrison, he was extremely helpful, diligent with the T&Cs, both professional, personable and very efficient. After initially thinking I would be unable to get broadband for months, Mike explained the situation and how I could expedite the process. We also managed a chat about football too! Whole call took about 5mins. Great experience.
I am an existing customer who had a query and needed help. After listening to the usual recording and then selecting the customer service department from the key pad, I was on hold for 19 minutes. I therefore did a test, rang back and selected that I wanted to become a customer of Rise Fibre. Guess what, they answered in less than 2 minutes. I questioned this and his response was they have more people on the new business lines. Obviously he wasn't interested in my query and recommended I speak to the very department I had just wasted 19 minutes on hold for. I have a recommendation for you Rise. Put more people on the phones who try to help your existing customers or you might lose more than you attract.
After a faultless new broadband installation, we need to contact customer services a second time with only a password query.
Again wonderful customer service and support from SARA, who resolved our issue very quickly.
Cannot fault Rise from signing up to installation and continued support.
Thank you
Spoke to Liam about switching to Rise, he was very competent in explaining the automatic switch process. Hope it goes to plan. Will update review at the end of the month when service connected.
My call was answered almost immediately.
Jay was efficient, polite and of a most pleasant demeanour.
He dealt with my queries swiftly; without doubt 100% satisfaction.
What a brilliant 👏 👌 🙌 service 👏!
Reverend Thomas FM Bolton
Thank you Mike!
I was about to go for another provider when I got your call - just made it super quick and easy for me to get set up on the broadband deal I wanted. Much appreciated!
I'd vote - 5 if I could.
The day I was assigned to change to Rise Fibre - it didn't work. After waiting for OVER AN HOUR - I was gaslit and told I hadn't waited that long. I cancelled - realising that I did NOT want to be with a company with long wait call times with issues. They promised I could cancel. They promised to cease the contract - 9 days later I am STILL without wifi. I have te new router, Openreach is trying to connect me - but they can't because Rise Fibre haven't ceased my contract on their end. THREE times they've promised me it would be completed - and it still is not. I'd stay well away.
Chris Thorpe made my experience great and the onboarding was fantastic. He gave me a call way late into the evening of a WEEKEND day. Extremely friendly and helpful as well as fast and was able to answer even fairly unrelated questions. 10/10 call and help.
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We're Rise Fibre
The full fibre service behind better broadband.
Getting what you pay for shouldn't be a luxury. So, luckily for you, we made it standard.
No overpromising, no overpaying.
Just great-value, reliable, full fibre broadband. Rise Fibre offers superior performance, outstanding support, and exceptional affordability. You'll enjoy ultrafast speeds of up to 1Gbps, backed by a rock-solid, dependable network you can count on day in, day out. All this comes with a commitment to outstanding customer care, so you get peace of mind, top-tier service, and incredible value, whatever you're doing online.
Visit our website or give us a call to find out more about our latest products and offers.
Tel: 0800 012 9555
Web: risefibre.co.uk
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