My experience was disappointing due to inconsistent communication around billing. I contacted support to cancel before the April billing period and was explicitly told I would not be charged. Despite this, I was still billed.
When I raised the issue, I was told refunds are against policy, and only a partial refund was offered. While support remained polite, the outcome did not align with what was initially promised. This felt misleading and left me with a lack of trust in the billing process.
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