I am writing this as a warning to anyone considering using Rise Works, especially those in the prop firm or crypto space. I am a former banker with 15+ years of experience in SWIFT payments, so I understand exactly how money movement should work. My experience with Rise has been nothing short of alarming and suggests potential misappropriation of funds.
The Timeline of Failure:
Feb 4: Initiated a withdrawal of $2,700 to my US bank account.
Feb 6: Funds didn't arrive. Requested an MT103 SWIFT receipt (standard proof of transfer).
Feb 11: Received an automated email saying funds were "returned" and credited to my Rise account. They were not.
Present (Feb 16): Money is still missing. The transaction screen has been removed from my dashboard.
The Red Flags (From a Professional Perspective):
Refusal to Provide MT103: For 2 weeks, they have refused to provide the SWIFT receipt. In any legitimate bank, this is generated instantly. Withholding it usually means the transfer was never actually sent.
The "Vanishing" Transaction: They removed the processing screen from my view. This is highly irregular and appears to be an attempt to hide evidence or transaction IDs.
Contradictory Statements: They claim the money was returned, then claim they are "investigating with their banking partner," then suggest I use crypto. These stories do not align.
Pattern of Stalling: Looking at other recent 1-star reviews here, I see a pattern of funds being stuck for weeks and support ghosting customers. My case confirms this is not an isolated incident.
Current Status: My funds ($2,700) are simply gone from my wallet. I have escalated this to management and am now pursuing regulatory complaints (CFPB, Ohio AG). If you are considering using Rise Works for a large payout, be aware that you may not actually receive your money, and their "support" will gaslight you with generic promises while your funds disappear.
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