ritzslots.com

Definitely a scam

Definitely a scam15/10/25Played on site and redeemed free spins welcome bonus, ended and completed bonus with $50 and tried to withdraw. Result:We have received your withdrawal request, but unfortunately, it has been rejected.After a thorough review by our Fraud and Risk Department, we identified that you are located in SINGAPORE. This situation violates our Terms and Conditions clause 6.4. Bonus-Eligible Jurisdictions (a) Only players residing in countries such as those listed here can claim and withdraw the welcome bonuses, free money no deposit bonuses, or match bonuses: United States, Canada, New Zealand, Norway, Finland, and Sweden.You can find the Terms and Conditions here: Their T&C link, had to remove because no links allowedThis restriction is applicable to the WELCOME BONUS AQUA21. You may withdraw from whichever deposits you make, whether they are clean deposits or deposit bonuses.We understand this may be disappointing news. If you have any questions or need further clarification, please do not hesitate to contact our support team. We are here to assist you and ensure you have a positive experience with us.Thank you for your understanding and cooperation.Firstly, the bonus stated here was not even the one that I used, but regardless the T&Cs still apply to the bonus I used.Let me repeat their T&Cs. (a) Only players residing countries such as listed here can claim and withdraw the welcome bonuses, free money no deposit bonuses, or match bonuses: United States, Canada, New Zealand, Norway, Finland and Sweden. (b) Players from the following countries, for example are not allowed to redeem or withdraw welcome bonuses, free money no deposit bonuses, or match bonuses: Afghanistan, Albania, Algeria, Andorra, Angola, Antigua and Barbuda, Argentina, Armenia, Azerbaijan, Bahrain, Bangladesh, Barbados, Belize, Benin, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, Brunei, Bulgaria, Burkina Faso, Burundi, Cabo Verde, Cambodia, Cameroon, Central African Republic, Chad, Chile, China, Colombia, Comoros, Congo, Democratic Republic of the, Congo, Republic of the, Cuba, Djibouti, Dominica, Dominican Republic, East Timor (Timor-Leste), Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Eswatini (formerly Swaziland), Ethiopia, Fiji, Gabon, Gambia, Ghana, Grenada, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, India, Indonesia, Iran, Iraq, Israel, Ivory Coast (Côte d'Ivoire), Jamaica, Jordan, Kazakhstan, Kenya, Kiribati, Korea, North, Kosovo, Kuwait, Kyrgyzstan, Laos, Latvia, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Lithuania, Luxembourg, Madagascar, Malawi, Malaysia, Maldives, Mali, Marshall Islands, Mauritania, Mexico, Micronesia, Moldova, Monaco, Mongolia, Montenegro, Morocco, Mozambique, Myanmar (Burma), Namibia, Nauru, Nepal, Nicaragua, Niger, Nigeria, North Macedonia, Oman, Pakistan, Palau, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Qatar, Rwanda, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the Grenadines, Samoa, San Marino, Sao Tome and Principe, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Slovakia, Solomon Islands, Somalia, South Africa, South Sudan, Sri Lanka, Sudan, Suriname, Syria, Taiwan, Tajikistan, Tanzania, Thailand, Togo, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Tuvalu, Uganda, Ukraine, United Arab Emirates, Uruguay, Uzbekistan, Vanuatu, Vatican City, Venezuela, Vietnam, Yemen, Zambia, Zimbabwe (c) Players residing in countries not explicitly mentioned herein become eligible to redeem and withdraw free money no deposit bonuses after successfully making their first deposit at the casino.As you can see, my country is not listed. Therefore it becomes eligible after a deposit, yet they rejected even though I was willing to deposit.Not only that, this is their only T&C regarding redeeming a welcome bonus6.7. Welcome Bonus on Sign-Up (a) To redeem a Welcome Bonus coupon, you need to verify your email address and it will be credited automatedly to your account.Their other terms are all regarding withdrawal as follows (e) Before any withdrawal can be processed from the New Signup Bonus, a verification deposit of minimum $12 is required. If the verification deposit is not made within 3 days from the date the New Signup Bonus was received, all winnings and the bonus amount will be forfeited without prior notice. Max cashout on verification deposit is 4x value of deposit if it is played without deposit bonus.I followed all their T&Cs yet they still find a way to reject payout. STAY CLEAR

Date of experience: Oct 15, 2025