User id is jshandilis12
Email is jpshandilis@gmail
I’ve been playing only this site for about a year now. Like a ton of other reviews on here regarding cash outs, my first one was super smooth after kyc verification and funds sent promptly as stated in their terms and conditions. Since that cash out, I’ve deposited around $2500. Yesterday I withdrew $1251 and it’s still pending almost 36 hours later. I’ve contacted support multiple times. Some say high volume of cash outs so delayed and some say awaiting compliance department to get verification from slot providers. Has anyone on here ever heard of an online casino needing to contact the slot providers for regular plays? This has happened once on a great site I use due to game freezing in middle of a bonus, so I get contacting provider in a situation like this. But how can ritz brag about lightening fast cash outs when all cashouts after the first one need this ridiculous compliance check. It just makes zero sense. Yestersy I played only one slot actually, and I took the liberty of contacting them directly to see what they say about this. I really do love this casino, but messing with your players cash outs like this is not cool at all and by reading all the complaints, this is common. Probably have been a lot more but changed after payment. I’d be happy to change my review and continue playing on this site as well, but they need to process my cash out now and future ones instantly as stated in their own terms. I’m getting so frustrated at this point and it’s really showing terrible customer service and lies regarding instant cash outs
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