Bought a bike in Dec 2024. Stated on website range of 80km. My son bikes to school 8km one-way, so 16km for a return trip. One trip to school and the battery is at half. Rivena comes up with all sorts of useless, repeat questions to avoid providing any actual answers or support. So I just give up with this time-wasting exercise and accept that my son has to charge his battery EVERYDAY after school. The bike also supposedly comes with a 5-year warranty on the frame. Now the frame broke. The first response is that the part that broke is not part of the frame. I'm curious then for which part of the bike the 5-year warranty exactly is for. Then comes the repeat, stupid questions again about if I have a picture of when the frame broke. And how without such a picture, Rivena cannot do anything. Who would know exactly when the frame decides to crack and have a picture of the moment when the frame cracks???All and well if nothing is wrong with your bike. Otherwise, good luck trying to get any actual support. The 'support' is aimed at trying to make things as difficult as possible for you and hoping that you eventually give up. And that has worked ONCE.
Claim your business profile now and gain access to all features and respond to customer reviews.
De Rivena e-bikes staan bekend om hun uitstekende rijervaring en kwaliteit, toegankelijk voor iedereen om elke dag te omarmen. In onze elektrische fietsen collectie vind je de ideale Rivena e-bike voor elke soort fietser, of je nu houdt van sportief, comfortabel, of gewoon een gemakkelijke en praktische rit.
Rivena richt zich op e-bikes voor dagelijks gebruik. Waarvoor ben jij van plan je e-bike te gebruiken? Een e-bike die je dagelijks naar je werk brengt, moet aan andere eisen voldoen dan een e-bike die je in je vrije tijd gebruikt om nieuwe avonturen te beleven of gewoon te genieten van ontspannende fietstochten. Geen zorgen, bij Rivena hebben we de perfecte match voor elke soort rit.See more
