The delivery of the bike was on time and it looks pretty. UPDATE: They have now scheduled an appointment for delivering a new bike and picking up the old bike and were very proactive and communicating the specifics surrounding this.-----------------------------------------------However, all extra parts that you need to attach later were missing. In addition, the back tire was broken.When contacting the client service, they were not very responsive, unwilling to call with me because they did not want to speak English (although I also offered talking in Dutch), and do not seem to make appropriate efforts and suggestions to fix the problem with the broken tire. All suggestions involve that I 'bring' the bike somewhere myself to have it fixed or replaced without offering to discovery the delivery or return costs, while I payed for the delivery of a functioning bike. And multiple e-mails are necessary to receive a (mostly unhelpful) response. One week after the delivery, they still did not offer a fair solution to fix this.I cannot say anything about the quality of the bike, as I have not been able to test ride it because of the state it was delivered in.
Claim your business profile now and gain access to all features and respond to customer reviews.
De Rivena e-bikes staan bekend om hun uitstekende rijervaring en kwaliteit, toegankelijk voor iedereen om elke dag te omarmen. In onze elektrische fietsen collectie vind je de ideale Rivena e-bike voor elke soort fietser, of je nu houdt van sportief, comfortabel, of gewoon een gemakkelijke en praktische rit.
Rivena richt zich op e-bikes voor dagelijks gebruik. Waarvoor ben jij van plan je e-bike te gebruiken? Een e-bike die je dagelijks naar je werk brengt, moet aan andere eisen voldoen dan een e-bike die je in je vrije tijd gebruikt om nieuwe avonturen te beleven of gewoon te genieten van ontspannende fietstochten. Geen zorgen, bij Rivena hebben we de perfecte match voor elke soort rit.See more
