I've been receiving box deliveries for a while now. Until recently, I would have rated them 5 stars, but three recent experiences have shaken my trust. First, I received lamb mince, and to my dismay, about 80g out of 400g was pure fat, which I found unacceptable given the price. The company was gracious enough to issue a large refund when I raised the issue. Second, I received a butternut squash that was damaged and rotting. I tried to salvage it, but it caused a bad stomach, so I discarded the rest—no complaint on my part, just my oversight! Lastly, for today's order intended for guests, I ordered chestnut and Portobello mushrooms, but received two boxes of chestnut instead, with a note saying they had run out of Portobello. I’ve reached out to complain, as it seems obvious that ordering two types meant I didn’t want a substitute. Now I’m scrambling to find Portobello mushrooms last minute. I suggested they implement a 'No substitutes' option like supermarkets. Otherwise, the quality of my other orders has been great; they just need to refine their ordering system and maintain better quality control.
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The Riverford box scheme began when Guy Singh-Watson started delivering vegetables locally to 30 friends in Devon. We now deliver for free to over 50,000 homes around the UK by our team of drivers.
Visit www.riverford.co.uk to buy groceries from our award winning online organic farm shop and box scheme. Seasonal vegetable boxes, fruit, meat, milk, eggs &; more. Delivered from our farm to your door.
We work closely with small-scale growers, offering fair prices and long-term support through our ethical Supplier Charter. Beyond delivering veg boxes, our aim is to inspire people to enjoy seasonal produce through a wide variety in seasonal fruit and veg, recipes, tips, and videos. Join the thousands of homes today to live life on the veg.
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