rivermotorhomes.co.uk

3.6
3.6 Based on 22 reviews

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Leo Parker
After trading in are old motorhome for…

After trading in are old motorhome for a 2019 elddis back in June 2024. The problems began the day of collection when we had to wait for the carpets to dry, that they had a week to clean.This was then followed by me discovering they had not given the vehicle an MOT as promised, this was then left to me to organise.After handing over all documents and specificly asking about the road tax refund on my old vehicle l was informed that this would be automatically done and would not be a problem.So after numerous phone calls it transpired that they hadn't told DVLA of the transfer, even after informing them after 4 weeks there was a problem.So it now appears I'm out of pocket for around 5 months road tax, they did offer a free habitation check which would involve me making a 6 hour round trip plus supervising them in doing it properly as they can't be trusted to carry it out on their own.All this with not even a phone call from the company director offering an apology for their failings.So I would not recommend this company to anyone.

2
Date of experience: Nov 13, 2024

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