Review Time
I hired a camper van from River Motor Homes for a holiday with my 6-year-old, and the service I received was outstanding. The office staff were incredibly helpful from start to finish.
I had an issue one evening due to my own lack of knowledge, and even at 8pm on a Friday night they called me back within five minutes, which I thought was amazing customer service.
The camper van itself was excellent and made our holiday even more enjoyable. We had a fantastic trip, and I was very impressed with the whole experience.
I am very happy with River Motor Homes and will definitely use them again.
I hired a camper van from River Motor Homes for a holiday with my 6-year-old, and the service I received was outstanding. The office staff were incredibly helpful from start to finish.I had an issue one evening due to my own lack of knowledge, and even at 8pm on a Friday night they called me back within five minutes, which I thought was amazing customer service.The camper van itself was excellent and made our holiday even more enjoyable. We had a fantastic trip, and I was very impressed with the whole experience.I am very happy with River Motor Homes and will definitely use them again.
Despite some initial issues which resulted in us making a complaint, River Motorhomes went above and beyond to resolve our issue when we purchased a motorhome from them. We couldn’t be anymore pleased with the customer service we received from them in the end. They collected us from the local train station, ran through the operation of our new motorhome. When we got home one of the wheel trims had come off, so we let them know and they sent us a new set the next day. Big thanks to Barry, Nicky, Tim and James for picking us up.
Just purchased a new Pilote Motorhome from River motorhomes Hereford .This is our fourth brand new Motorhome , the total buying experience from beginning to end was amazing , having also purchased many new cars in the past ,none have come any where near this very high level of customer service . John his wife Michelle his very helpful friendly team Laura Chris and Andy couldn’t have done more …..They don’t operate a “ high pressure atmosphere “ but allow plenty of time to consider all the information.Very pleased with the part exchange deal .Thank you John and your great team .Denise & Mike .
Would give zero stars if could. Delays in leaving due to rear camera not being connected & mechanic had to take dash apart top resolve. A previous hire had caused damage to the vehicle & it clearly had not been checked properly before going out again. The biggest issue was the leisure battery which was dead & we were assured it would charge in use (it didn't). This resulted in a very cold first night & having to adjust plans to be on a hook up every night. Bathroom door handle faulty couldn't shut door, side door faulty couldn't pin open, grill didn't work, ad blue flap wouldn't close, trims falling off plus many other issues. Accused initially of damaging a side door which we eventually had confirmation back that it wasn't our fault from owner. Vehicle had 4000 miles on clock which indicated it was almost new but site history says its been on 24 lets, its a 22 plate so the mileage doesn't tally. Owner offered half price on future rental or credit for issues. We have followed this up, he does not answer calls or reply to e-mails. Two months on still haven't resolved avoid River motorhomes for hire.
Collected our new motorhome from the Hereford branch today.Great service with great prices. No pushy salesmen and lots of choice at their new site. All staff have been helpful with our many questions along the way both face to face and via the telephone. Very helpful handover today and totally stress free.Thankyou
We DO NOT recommend River. Usual thing, they have your money and then you are of no interest to them. Within days of our purchase the fridge broke. They told us (we didn’t ask) that they would replace the fridge. They ordered one, we drive from North Wales to Sutton, to find it didn’t fit. Over 12 months later, we have never received a fridge. They were to replace our floor and it was booked in several times and we stayed for over a month on campsites near their Stratford site but they failed to find the material or an engineer to sort the problem. Their communication is non existence. Luckily we kept every conversation and email documented. They lied constantly, contradicted each other and criticised each other - obviously VERY unprofessional. We really wished we’d never dealt with them!!!! They don’t deserve 1 star!!
Rivermotorhomes Hereford, highly recommend a visitI have recently visited river motor homes in Hereford & feel I need to share my experience there.It was amazing!Absolutely no pushy sales person,the very opposite! All motor homes are unlocked,so could browse each one I was interested in without someone breathing down your neck.John left me to browse but anything I was interested in was soon available & I did actually take two out for a short drive,again no pressure.I was actually advised to go home & think things through & come back again anytime.I did actually go back the next day,still couldn’t decide.So to date,I haven’t actually purchased a motorhome yet but I can highly recommend this company they have some amazing motor homes at exceptional prices & hopefully one day very soon,I will purchase one from them.
Before contemplating writing a review we’ve given River Motorhomes many chances to remedy the issues but to no avail. On the sales particulars it stated the purchased motorhome would have a full service but this was not carried out. The filters on the motorhome were the originals and we were promised we’d be reimbursed for monies spent to carry out the advertised service guaranteed but to date this hasn’t been honoured. Also the promised works needed on the motorhome such as the front skylight replacement to make it fit for purpose have not been honoured. We’re looking at requesting a chargeback with our bank as calls and emails fall upon deaf ears! We most certainly wouldn’t recommend them to anyone thinking of purchasing a motorhome and we’ll be giving them a miss at the Caravan and Motorhome show at the NEC in the near future!
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