DO NOT USE THESE RIPOFF COWBOYSBought a dehumifier from Rivexo. Box arrived crushed. I emailed to state I'm returning as too small and box damaged but unopened. I returned it First Class to the address stated on box for returns yesterday. Today, Shelly (Rivexo Sales Director) now says I have to post it to China and a whole load of conditions that I have to adhear to AND a further 15% charge.Unopened and returned by Royal mail 1st classThe box was quite crushed locally but UNOPENED Sent from Outlook for Android________________________________________From: Rivexo Sent: Friday, November 14, 2025 8:58:33 amSubject: Re: ORDER OCVGB42537Dear customer, thank you for your letter. It's a pleasure to serve you.Is there any quality problem when you receive the machine? Is the machine brand new? Take a photo.If you have any other questions or needs, please feel free to contact us. Thank you again for your support and trust.Cheers,ShellyRivexo SALES DIRECTOR---- On Fri, 14 Nov 2025 01:07:54 +0800 Hi ShellyThe item is un-opened.Packaging rather damaged.I’m returning item as it’s way too small for my roomI shall send you tracking details tomorrowRegardsDoug07879-272247 From: Rivexo Sent: 07 November 2025 08:11Subject: Re: ORDER Dear customer, thank you for your inquiry. It's our pleasure to assist you. We have already shipped the package and are urging the carrier to transport it. If you have any further questions or needs, please feel free to contact us. Thank you again for your support and trust. Cheers, ShellyRivexo SALES DIRECTOR
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