I ordered a pair of boots and opted for express delivery, yet I had to wait over a week. When they finally arrived, they were faulty. I reached out to the support team, but they seemed indifferent. All I received was an email stating that my issue was reported to the fulfillment team, who never followed up. I've sent numerous emails requesting a refund or replacement, but always get the same reply. This feels like a complete scam. The customer service is terrible, and I advise anyone considering a purchase to think twice!
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