Review Time
I placed an order in September, but it only arrived in October. The twisty cable laces broke after just 4 weeks! I emailed the support team and received a prompt request for evidence of the broken lace. However, after 4 weeks, on December 13th, I'm still waiting for any response or instructions on returning them for a refund.
I placed an order in September, but it only arrived in October. The twisty cable laces broke just 4 weeks later! I sent an email and got a quick response asking for proof of the broken lace. However, as of December 13th, I'm still waiting for any response or instructions on how to return them for a refund.
I ordered a pair of boots and opted for express delivery, yet I had to wait over a week. When they finally arrived, they were faulty. I reached out to the support team, but they seemed indifferent. All I received was an email stating that my issue was reported to the fulfillment team, who never followed up. I've sent numerous emails requesting a refund or replacement, but always get the same reply. This feels like a complete scam. The customer service is terrible, and I advise anyone considering a purchase to think twice!
I ordered safety trainers on behalf of a friend on September 28. The website suggested it was a local company with a quick delivery promise. After waiting 10 days with no sign of the shoes, I emailed for an update and received a reply claiming they had shipped. However, I never got the promised dispatch confirmation email. Later, I discovered that the shoes were still in China. Now, 11 days later, I'm left in the dark about their arrival. I found the same shoes on another platform for half the price. I wish I had read the reviews before ordering! Updates: As of October 14, still no order. Tracking is useless. As of October 21, the shoes are finally leaving China. On October 27, they finally arrived!
It took a month for my order to arrive, and when it did, they were too big. I contacted the company to exchange for a smaller size, but was told they don’t allow exchanges. I feel like I've wasted nearly £60. I strongly advise against purchasing from them.
It took two weeks to receive my safety boots, and they are uncomfortable despite being advertised as wide fit. When I requested a refund, I was repeatedly denied, with an arrogant representative stating that sale items aren’t eligible. After consulting with consumer advice, I learned I am legally entitled to a refund within the cooling-off period. I have reported the company to the appropriate authorities and will pursue my options. I urge others in a similar situation to take action.
I ordered my boots back in September and have yet to receive them. All I've received are insincere apologies. I've informed them that I plan to return the boots as soon as they arrive. If this is their level of customer service, I have no interest in the boots anymore.
I ordered shoes on August 27, and as of September 8, they still haven't arrived. Every email gets a generic response claiming they're on the way. However, tracking shows they've just been sitting in China. I ordered from another well-known site days later, and that order arrived. I'm now considering contacting my bank for a refund. The claim of 3-5 day delivery is misleading!
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