We just arrived at a hotel and immediately faced issues with the staff's attitude. As a frequent guest of this hotel chain, I expected better treatment. They requested an extra tip for early check-in but then placed us in a far-off room. When I expressed my dissatisfaction, they ignored my concerns. The pool's jacuzzi was non-functional, and the guest relations team was unhelpful. I had mentioned food allergies, but the only suggestion was to pay for an a la carte restaurant, which is not standard in many hotels. The kids' club and water slides were lacking in activities, and the overall service fell short of expectations. While the beach club service was good, the reception staff did not understand what five-star service entails. This experience has soured my holiday mood, and I plan to share my concerns widely.
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