My stay at this hotel was one of the poorest I've experienced in a five-star setting. The location and facilities were fine, but the service was the worst I've encountered. We waited four hours for our room to be ready and ended up spending money on tasteless drinks. Upon returning to our room at 3 PM, it still wasn't cleaned. The hotel cares so much about the environment that they don't provide teaspoons, forcing guests to stir their drinks with their fingers. While breakfast was good, being seated without napkins was frustrating. It’s unacceptable to wait over 20 minutes for coffee or tea. After traveling frequently, I never anticipated such poor service at a premium hotel. I will not return and advise others to choose a different hotel for a pleasant holiday.
Claim your business profile now and gain access to all features and respond to customer reviews.
