rj.com

1.7
1.7 Based on 41 reviews

...

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Cindy
Disappointed with baggage handling

I am very dissatisfied with how my situation was managed. Two of my suitcases were damaged during my journey, yet the airline agreed to compensate only for one, and not even at full value. They are also requiring me to sign a document stating I am 'fully satisfied,' which is not the case. This issue has persisted for a month, and the lack of proper customer service is unacceptable. I feel that passengers deserve much better treatment.

1
Date of experience: Nov 04, 2025

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