Review Time
My grandparents went on to the flight and people wanted to switch with them because they had a special extra paid seat and they paid for extra wheelchair and stuff and the service was terrible they put them into the wheelchairs and left them alone and a guy helped them halfway and they came out pushing their heavy bags without anyone helping them and they came out and the person who helped them only did that because my grandma kept screaming on how they left them alone and my grandma asked the flight attendant for water and she wouldn’t bring it for her.
had a very disappointing experience flying with Royal Jordanian from Amman to Manchester, and I feel compelled to share it.
As a mother travelling with a young baby, I expected at least basic understanding and support. Unfortunately, I received the opposite. The cabin service was extremely poor. I had to press the service button around nine times before anyone responded, which is completely unacceptable on a long-haul flight.
Although a baby bassinet was available, I was allowed to use it for only one and a half hours, despite the flight lasting nearly five hours. This made the journey unnecessarily stressful for both me and my baby.
What was most upsetting was the attitude of the cabin crew. At one point, I was told to “stop your baby crying”, as if this was something fully under my control. Any parent knows that babies cry, especially during flights, and this comment felt insensitive and humiliating. It was implied that my baby was disturbing VIP passengers seated behind the curtain, and their comfort seemed to matter more than the well-being of a mother and child.
I felt disrespected, judged, and treated without basic human empathy. This experience left me feeling more like a problem than a passenger.
The customer service was lacking, and the ground staff were not helpful. The flight information communication was inadequate, leading me to miss my flight due to incorrect details. I had to buy new tickets and was late for my pilgrimage.
The customer service was extremely disappointing, with unhelpful ground staff at the airport. I received incorrect information regarding my flight departure time, which caused me to miss my flight. Consequently, I had to purchase new tickets and was late for my pilgrimage.
I am very dissatisfied with how my situation was managed. Two of my suitcases were damaged during my journey, yet the airline agreed to compensate only for one, and not even at full value. They are also requiring me to sign a document stating I am 'fully satisfied,' which is not the case. This issue has persisted for a month, and the lack of proper customer service is unacceptable. I feel that passengers deserve much better treatment.
This was my first and last experience with this airline. It was a complete disaster with delayed flights, and the cabin crew lacked essential communication skills in English. To top it off, my luggage never arrived! There was no customer service available, and emails went unanswered. This company is a disgrace.
I received a polite email in very small print informing me that my £4000 flight was being downgraded from Business to Economy, with no options or compensation offered, which was utterly unacceptable given my spinal condition. I travel frequently and have never encountered such treatment. How can this be considered normal?
I mistakenly bought a ticket for the wrong date. After contacting the service directly, they assured me of a refund, prompting me to buy another ticket. Unfortunately, I received no follow-up. Despite multiple emails, they claimed I wasn't entitled to a refund due to it being an economy ticket. After much back and forth, I only received 30% of the ticket price. I advise caution with this service.
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