had a very disappointing experience flying with Royal Jordanian from Amman to Manchester, and I feel compelled to share it.
As a mother travelling with a young baby, I expected at least basic understanding and support. Unfortunately, I received the opposite. The cabin service was extremely poor. I had to press the service button around nine times before anyone responded, which is completely unacceptable on a long-haul flight.
Although a baby bassinet was available, I was allowed to use it for only one and a half hours, despite the flight lasting nearly five hours. This made the journey unnecessarily stressful for both me and my baby.
What was most upsetting was the attitude of the cabin crew. At one point, I was told to “stop your baby crying”, as if this was something fully under my control. Any parent knows that babies cry, especially during flights, and this comment felt insensitive and humiliating. It was implied that my baby was disturbing VIP passengers seated behind the curtain, and their comfort seemed to matter more than the well-being of a mother and child.
I felt disrespected, judged, and treated without basic human empathy. This experience left me feeling more like a problem than a passenger.
Claim your business profile now and gain access to all features and respond to customer reviews.
