RMG is causing immense distress for me and others living in the building. I have spent over 100 hours this past year dealing with issues created by RMG, including being forced to vacate my apartment for weeks. Persistent dampness outside my flat has been unresolved since early 2024. After filing a formal complaint, the property management shifted blame to the insurer. I've requested to see the insurer's communication, as they are legally required to treat customers fairly, but have received nothing. Interestingly, when I dealt directly with the insurer, the damage was fixed in under five months, while management took over two years. The complaint process is flawed since the property manager also handles complaints. I would like to see statistics on complaints submitted versus those resolved. The level of incompetence in managing the property is astounding; even basic signage has been mishandled. We have front doors with inconsistent labels, and despite stickers indicating a fire safety failure in 2023, management claims they passed. Due to negligence, a neighbor has been out of his apartment for 18 months. I recall a time when sewage was running down the wall while the property manager insisted there was no issue. This ongoing negligence is affecting residents' mental health, and it's only a matter of time before it leads to physical harm. Regardless of whom I speak to—be it the representatives or management—the response is always the same: a lack of prompt and effective action.
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As one of the largest and most respected property management companies in the country, the Residential Management Group portfolio spans over 100,000 households across the United Kingdom, with more than 100 years of successful property management experience.
