Review Time
An absolute horror to deal with. Constantly ignore you, tell you lies, do not refund despite promising and overcharge you with fantasy legal fees - avoid at ALL costs. Absolute nightmare
I find it appalling that they charge such a high amount without being able to justify their expenditures! Cleaners never show up, gardeners are absent, the smoking bin is never emptied, and parking lines haven't been painted in the last four years! Pest control has not been contacted regarding rat issues, and several residents have complained about spider infestations over the years. There is no fire emergency plan in place, and communication from management is lacking when contacted. Inspections that we supposedly pay for are not conducted, and our bin shed has had a code change that was never updated. Additionally, the site manager is extremely rude. We've spent a fortune for nothing at our complex. I recommend leaving while you still can.
Matthew was incredibly kind and supportive on the phone today. He truly went above and beyond to assist me by taking the time to understand the complexities of the issue and creating a clear plan for resolution. His reassurance made me feel significantly better after our conversation. Thank you, Matthew!
RMG is causing immense distress for me and others living in the building. I have spent over 100 hours this past year dealing with issues created by RMG, including being forced to vacate my apartment for weeks. Persistent dampness outside my flat has been unresolved since early 2024. After filing a formal complaint, the property management shifted blame to the insurer. I've requested to see the insurer's communication, as they are legally required to treat customers fairly, but have received nothing. Interestingly, when I dealt directly with the insurer, the damage was fixed in under five months, while management took over two years. The complaint process is flawed since the property manager also handles complaints. I would like to see statistics on complaints submitted versus those resolved. The level of incompetence in managing the property is astounding; even basic signage has been mishandled. We have front doors with inconsistent labels, and despite stickers indicating a fire safety failure in 2023, management claims they passed. Due to negligence, a neighbor has been out of his apartment for 18 months. I recall a time when sewage was running down the wall while the property manager insisted there was no issue. This ongoing negligence is affecting residents' mental health, and it's only a matter of time before it leads to physical harm. Regardless of whom I speak to—be it the representatives or management—the response is always the same: a lack of prompt and effective action.
The management is causing significant distress for me and other residents in the building. Over the past year, I have spent more than 100 hours addressing problems created by the management, including having to vacate my apartment for weeks. There has been persistent dampness outside my flat since early 2024, which remains unresolved. I filed a formal complaint, but the property management only deflected blame onto the insurer. I've requested communication from the insurer, as they have a legal obligation to treat customers fairly under consumer duty laws, but I have not received any information. Interestingly, when I dealt with the insurer directly, the damage was fixed in under five months, compared to the two-year delay with the management. The complaint process is flawed, as the property manager is also the one addressing complaints. I would like to see data on complaints received versus those upheld and the subsequent actions taken. The level of mismanagement is astonishing; even basic tasks like displaying signs are mishandled, leading to confusion. We have front doors with inconsistent labeling, and the management claims they passed fire safety despite having stickers indicating failure in 2023. Due to negligence, a neighbor has been out of his apartment for 18 months. I recall standing in the hallway with sewage running down the wall while the property manager insisted there was no issue. This ongoing negligence is taking a toll on the mental health of residents, and it's only a matter of time before it leads to physical harm. No matter who I speak to—be it the representatives or the management team—the response is always the same: a lack of prompt and effective action.
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As one of the largest and most respected property management companies in the country, the Residential Management Group portfolio spans over 100,000 households across the United Kingdom, with more than 100 years of successful property management experience.
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