The management is causing significant distress for me and other residents in the building. Over the past year, I have spent more than 100 hours addressing problems created by the management, including having to vacate my apartment for weeks. There has been persistent dampness outside my flat since early 2024, which remains unresolved. I filed a formal complaint, but the property management only deflected blame onto the insurer. I've requested communication from the insurer, as they have a legal obligation to treat customers fairly under consumer duty laws, but I have not received any information. Interestingly, when I dealt with the insurer directly, the damage was fixed in under five months, compared to the two-year delay with the management. The complaint process is flawed, as the property manager is also the one addressing complaints. I would like to see data on complaints received versus those upheld and the subsequent actions taken. The level of mismanagement is astonishing; even basic tasks like displaying signs are mishandled, leading to confusion. We have front doors with inconsistent labeling, and the management claims they passed fire safety despite having stickers indicating failure in 2023. Due to negligence, a neighbor has been out of his apartment for 18 months. I recall standing in the hallway with sewage running down the wall while the property manager insisted there was no issue. This ongoing negligence is taking a toll on the mental health of residents, and it's only a matter of time before it leads to physical harm. No matter who I speak to—be it the representatives or the management team—the response is always the same: a lack of prompt and effective action.
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As one of the largest and most respected property management companies in the country, the Residential Management Group portfolio spans over 100,000 households across the United Kingdom, with more than 100 years of successful property management experience.
