Maybe you’ll get it, maybe you won’t?
Got a text day of delivery, cool deal. By 9 pm, no sign of package. Go online to see the order is marked canceled. No text to me about what happened, no refund, nothing. Called and no one answered, which I guess I get. It’s late.
UPS et al.: Do your job. This company has so much money. If you can’t deliver because something happened, communicate with the customer. It’s that simple. You could create systems to handle this, and you don’t. We’re all people. I get it if there’s a delay. Things happen. Just tell me what’s up.
Thanks, I guess.
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