Review Time
I ordered a laptop from Best Buy...they used Roadie for the local delivery. The Roadie driver hit my garage causing $1000 of damage and just took off. I have video of this and they trying to make us jump thru hoops to pay the damages. They are the bottom of the barrel...we'll probably have to sue...don't let Best buy use Roadie.
Maybe you’ll get it, maybe you won’t?
Got a text day of delivery, cool deal. By 9 pm, no sign of package. Go online to see the order is marked canceled. No text to me about what happened, no refund, nothing. Called and no one answered, which I guess I get. It’s late.
UPS et al.: Do your job. This company has so much money. If you can’t deliver because something happened, communicate with the customer. It’s that simple. You could create systems to handle this, and you don’t. We’re all people. I get it if there’s a delay. Things happen. Just tell me what’s up.
Thanks, I guess.
As a customer, the service is horrid! Best Buy didnt inform us of the delivery service until after we ordered. The driver picked it up, and went straight home with the package. It is still sitting at the same address. Refund should have been immediate, nope! You have to wait a week while its investigated. Lesson learned on Roadie and BestBuy.
Im not getting accepted for any gigs even though I've proven myself to the app and algorithm with 1200 plus deliveries completed and 5 star rating. Doesn't matter if im closer or in the parking lot of the gig I am not selected. Ive been forced to file for unemployment as a result. I took a 1 month break in Dec while I worked for UPS seasonal package delivery which Roadie s parent company is UPS but since Dec 26 I have not received any gigs.
The compensation has dropped significantly, leading me to engage in very few deliveries now. What used to be a fair payment for a single delivery is now what is offered for several jobs combined. Most gigs in my vicinity are simply not worth the effort to leave home. Deliveries that once paid $35-$45 are now offering between $6.00 and $12. The current pay is below minimum wage, making it financially unviable for drivers. We must travel to the pickup site and often wait for assistance, only to find that orders are not ready or can't be located. By the time we load items—often heavy and requiring manual effort without help—and arrive at the customer’s location, we've already spent over an hour and traveled 12-20 miles one way. After factoring in fuel costs, it feels like a loss rather than a gain. I would prefer to stay home than lose money on these gigs. To make matters worse, despite living right next to a store, I haven’t been able to secure any early morning jobs there in the past six months, even though I used to get one or two regularly. I've reached out to the support team, but they insist that gigs are distributed fairly. I frequently get early morning jobs at a location 12 miles away, but I’ve decided to pursue opportunities with a more rewarding company. I've given up on trying for early morning gigs at the nearby store; it's simply not worth it.
What made this experience remarkable was the feeling of being fully in control of my choices. The company effectively harnesses its algorithm in fascinating ways. Whether it's through intuition, observation, or mere coincidence, it seems to know when I need a break or when I'll be in a specific location. While I don't always agree with its selection criteria, I simply adapt and go along. It feels like something that shouldn't require much thought, especially for those navigating complex challenges. The delivery service excels in its role, ensuring smooth interactions with community traffic. I never feel like I'm struggling against the system to get what I need. Like many who faced hardships, I want to express that I am genuinely satisfied. Thank you for this experience.
The prescription medication I ordered never arrived. I am dealing with cancer and neuropathy in my legs and live in a building with a door staff. The delivery driver seemed to misunderstand that older individuals like myself may not check text messages frequently, and the package could have been left with the staff at the entrance.
The main concern is the lack of response from the support team. I've been wasting my time waiting for assistance to resolve issues. Additionally, there are frequent problems with picking up orders, as the platform often doesn't accept my driver code. This results in me being instructed to contact support, which feels like a waste of time. A supervisor mentioned that the retailer has issues with the service. I hope these problems can be addressed promptly. Thank you.
The larger payouts are appealing, but they do come with challenges. Gigs often require a lot of miles, and the pay doesn't always seem sufficient to cover gas expenses, making it hard to feel like I'm earning a worthwhile income considering the time involved. Additionally, there seem to be fewer offers in my area compared to the number of drivers available. I've earned more in the beginning than I do now, likely due to the increased number of delivery people on the platform. Overall, it's been a decent experience.
Does Roadie deliver? Yes.
Do they deliver to the correct address? Not today. And refused to take responsibility or to take action to pick up and deliver to the correct address. Home Depot offered to pick up and correctly deliver the order - 5 days later!
Using a map app, I located a similar address in the same town and walked a cart down to that house, loaded up about 150lbs of merchandise, and dragged the cart uphill in pouring rain. No big deal, you say, but are map apps foreign to Roadie drivers? What if the order had been delivered to the wrong town? To the wrong island???
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