Like most "shippers" these days, RoadRunner Auto Transport owns no trucks, employs no drivers, and acts only as a brokerage—I.e., middleman—between you and the individual with the 18-wheeler who's going to handle your vehicle shipment. I suppose this makes sense from the providers perspective, but for the customer paying the freight, it adds up to delays, dropped calls, missed deadlines, and horrible communication. Once you accept their quote and make payment, your request goes on a "load board" subscribed to by drivers or small trucking companies who bid on the load at a price well below what you got charged. Once the load is dispatched, RoadRunner's work is finished. They have their money, and you (maybe) have a phone number for the bid winner or his driver. Your calls will not be returned. The pickup timetable will not be adhered to. Your intermediaries will have limited English language skills. But your money's gone so all you can do is cross your fingers and hope for the best. After two weeks of dealing with multiple vendors and a car that STILL hasn't been picked up, I'm convinced the entire retail auto-shipping industry is built on shady promises and low standards. I can only Imagine the nightmare that would be involved in a claim if one of these crooks damaged a vehicle.
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