I had a really disappointing experience with Road Runner Sports, and I want to share it in case it helps other parents — especially those with children who have sensory sensitivities.My son has autism and is very sensitive about the shoes he wears. We went to the Road Runner Sports store hoping to find something that would work for him, but they had very limited stock in his size. Waiting in-store was difficult, and my son struggled during the long wait. The manager was not helpful at all and just told us to order online.I placed an online order first thing Friday morning. The representative told me the shoes would ship the same day from San Diego and arrive the next day (Saturday). That didn’t happen. When I called to ask what was going on, they said I would have had to pay an extra $14.95 for priority shipping — which I was never told during the original call. Three days have passed since I placed the order and I still have no idea when the shoes will arrive.I also tried calling their customer service, and the representatives were rude and acted annoyed that I was calling. Instead of giving me a clear answer, she just said someone would get back to me within 48 hours — which is not being helpful at all.For a company that markets itself as a top running store with great customer service, this experience was incredibly frustrating — and it caused extra stress for both me and my son. I hope Road Runner Sports takes situations like this more seriously in the future and trains their staff to be more understanding and transparent, especially when dealing with families with special needs.
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Road Runner Sports offers the world’s largest selection of running and walking gear, the most caring customer service, and prices sure to make you smile! With 36 stores nationwide plus more to open soon, and a fantastic website you can always get what you need to stay active any day of the week!
