Review Time
I used to visit the local store regularly and had great experiences. After leaning towards another brand, I returned to their online service and stores. The service has been excellent, and I opted for premium membership due to frequent purchases. There were minor issues with rebates, but they were resolved. Returns at local stores are easy, and I typically know what I want for various activities. It’s the best value in my area.
Years ago, I frequently visited the local store and enjoyed it. I started using the online service and revisiting the stores. The service has been outstanding, and I decided to upgrade to the premium option due to my frequent purchases. There were a few issues with connecting my rebate, but they were resolved. Online orders arrive as expected, and returning items at a local store is easy if necessary. I generally know what I want for running, workouts, or walking, making it the best option around.
I received a gift card and tried to buy a specific pair of shoes, but they didn’t have the size or color I needed. The staff claimed it wasn’t available, but I found it online. When I asked the manager to order them for me, she refused and insisted I take what was in stock. I requested a refund to my original payment method, but that was denied. I ended up purchasing directly from the manufacturer, saving money and avoiding shipping costs.
I really enjoy using this service. As a repeat customer, I faced some trouble with my online benefits, but the customer service was excellent and guided me through the process. My order shipped quickly and was well-packaged. I recommend this company to anyone looking for athletic gear.
This service is a dream for runners. Enjoying discounts on new releases, a solid return policy, and knowledgeable staff makes it exceptional. If you’re a runner in California and not a premium member, you’re missing out. This company helped me overcome foot pain through proper fitting and custom inserts, transforming my running experience into something I love.
As a member for 30 years, I’m frustrated. The website has been difficult to navigate for the past six months, and I often get locked out. Customer service has been unresponsive after long waits. I’ve spent a significant amount over the years, and this experience has been a nightmare.
After over two decades of running and purchasing shoes from this service, I can say I’m completely satisfied. For example, I bought shoes for my mom, who later returned them, and the company accepted them without issue. I also coached a running group, and the staff were fantastic with the kids. I’ve bought many pairs of shoes here and appreciate the service.
This service offers an incredible range of running shoes and gear. Every order I’ve placed has shipped quickly, usually arriving in just a couple of days. The VIP membership has some fine print to watch out for, but overall, it’s a solid program. I’ve had some minor issues with discounts, but customer service has always resolved them. Their return policy is trustworthy.
I ordered shoes online for pickup at a nearby location, but the staff were unhelpful, insisting I shouldn’t order for that store if they weren’t in stock there. I was frustrated as I wanted to support the company but didn’t appreciate the hassle. They suggested I drive to a distant store instead, which made no sense.
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Road Runner Sports offers the world’s largest selection of running and walking gear, the most caring customer service, and prices sure to make you smile! With 36 stores nationwide plus more to open soon, and a fantastic website you can always get what you need to stay active any day of the week!
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