roadrunnersports.com

4.1
4.1 Based on 21 reviews

Road Runner Sports offers the world’s largest selection of running and walking gear, the most caring customer service, and prices sure to make you smile! With 36 stores nationwide plus more to open soon, and a fantastic website you can always get what you...

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Average Rating

4.1

/
5

21 Reviews

5 Star
67%
4 Star
10%
3 Star
5%
2 Star
0%
1 Star
19%

All Reviews

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Review Time

xSkunkG
Consistent Positive Experiences Over the Years

I used to visit the local store regularly and had great experiences. After leaning towards another brand, I returned to their online service and stores. The service has been excellent, and I opted for premium membership due to frequent purchases. There were minor issues with rebates, but they were resolved. Returns at local stores are easy, and I typically know what I want for various activities. It’s the best value in my area.

5
Date of experience: Jan 01, 2026
Roger Walker
Exceptional Service from the Company

Years ago, I frequently visited the local store and enjoyed it. I started using the online service and revisiting the stores. The service has been outstanding, and I decided to upgrade to the premium option due to my frequent purchases. There were a few issues with connecting my rebate, but they were resolved. Online orders arrive as expected, and returning items at a local store is easy if necessary. I generally know what I want for running, workouts, or walking, making it the best option around.

5
Date of experience: Jan 01, 2026
AP26
Satisfactory Purchase Experience

The purchasing process and product selection were sufficient to help me find what I needed. Overall, it was a pleasant experience.

4
Date of experience: Jan 01, 2026
TB51
Disappointing Experience with the Store

I received a gift card and tried to buy a specific pair of shoes, but they didn’t have the size or color I needed. The staff claimed it wasn’t available, but I found it online. When I asked the manager to order them for me, she refused and insisted I take what was in stock. I requested a refund to my original payment method, but that was denied. I ended up purchasing directly from the manufacturer, saving money and avoiding shipping costs.

1
Date of experience: Dec 27, 2025
Denis
Highly Recommend the Service

I really enjoy using this service. As a repeat customer, I faced some trouble with my online benefits, but the customer service was excellent and guided me through the process. My order shipped quickly and was well-packaged. I recommend this company to anyone looking for athletic gear.

5
Date of experience: Dec 23, 2025
DF40
A Runner’s Ideal Choice

This service is a dream for runners. Enjoying discounts on new releases, a solid return policy, and knowledgeable staff makes it exceptional. If you’re a runner in California and not a premium member, you’re missing out. This company helped me overcome foot pain through proper fitting and custom inserts, transforming my running experience into something I love.

5
Date of experience: Dec 20, 2025
Des Rogers
Frustrating Experience for a Long-Time Member

As a member for 30 years, I’m frustrated. The website has been difficult to navigate for the past six months, and I often get locked out. Customer service has been unresponsive after long waits. I’ve spent a significant amount over the years, and this experience has been a nightmare.

1
Date of experience: Dec 19, 2025
Addison Foster
Long-Time Runner, Happy Customer

After over two decades of running and purchasing shoes from this service, I can say I’m completely satisfied. For example, I bought shoes for my mom, who later returned them, and the company accepted them without issue. I also coached a running group, and the staff were fantastic with the kids. I’ve bought many pairs of shoes here and appreciate the service.

5
Date of experience: Dec 15, 2025
Steve Walker
Great Selection and Fast Shipping

This service offers an incredible range of running shoes and gear. Every order I’ve placed has shipped quickly, usually arriving in just a couple of days. The VIP membership has some fine print to watch out for, but overall, it’s a solid program. I’ve had some minor issues with discounts, but customer service has always resolved them. Their return policy is trustworthy.

4
Date of experience: Dec 08, 2025
Gary Howard
Bizarre Pickup Experience

I ordered shoes online for pickup at a nearby location, but the staff were unhelpful, insisting I shouldn’t order for that store if they weren’t in stock there. I was frustrated as I wanted to support the company but didn’t appreciate the hassle. They suggested I drive to a distant store instead, which made no sense.

1
Date of experience: Dec 05, 2025

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Business Details

  • Road Runner Sports offers the world’s largest selection of running and walking gear, the most caring customer service, and prices sure to make you smile! With 36 stores nationwide plus more to open soon, and a fantastic website you can always get what you need to stay active any day of the week!

  • call 8007433206
  • language https://roadrunnersports.com

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