Our experience with the service during our September/October 2025 trip was deeply disappointing. From the moment we picked up our campervan in France, the vehicle was in unacceptable condition. It was damaged, unclean, and had a severely depleted battery. The windows were faulty, the bed strap was broken, and there was human waste left in the toilet. Despite voicing our concerns to the staff, we were assured that the van would be fine, only to encounter persistent battery issues, leaving us without electricity for the first week of our journey. Support was slow, hard to reach, and often unhelpful. We had to take long detours to obtain a replacement vehicle, which caused us to miss planned events and incurred unexpected costs for fuel, accommodation, and campsites. While some staff members were professional and helpful, the overall experience was stressful, physically draining, and entirely avoidable. The service failed to provide a functioning vehicle, timely support, and adequate compensation. We accepted a partial reimbursement after a month of waiting for the claims department's response, but it does not reflect the disruption, stress, and financial loss we faced. Unfortunately, we have lost all confidence in this service and cannot recommend them.
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roadsurfer is the world’s leading outdoor travel expert. Founded in Munich in 2016, the company offers an ideal solution for personalized road trips with its colorful campervans available for rental, subscription and sale – free, flexible, and independent at competitive prices.
roadsurfer’s core business—campervan rentals—operates at over 70 locations across 16 countries in Europe and North America, boasting a global fleet of nearly 8,000 vehicles, including models from VW, Mercedes-Benz, Ford, Westfalia, Knaus, and Bürstner. With the introduction of "roadsurfer spots," the leading app for road trip planning and unique camping spots, the company has evolved into a digital lifestyle travel brand in the rapidly expanding global outdoor travel market.See more
