I had an extremely disappointing experience with the service. Before departing from the location, we were promised that everything in the van was functional and ready for use. However, we quickly discovered that the gas was not operational, and when we reached out for help, they provided a portable gas stove that also failed to work. Additionally, we did not receive adequate bedding despite having paid for it. Interacting with the support team has been a nightmare while trying to resolve reimbursement issues. I will never use this service again; they are unprofessional, and their customer support is among the worst I have encountered. Every time I speak to a different representative, I am assured that the issue will be addressed, but no one ever follows up. A very poor experience overall; I strongly recommend choosing a different provider.
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roadsurfer is the world’s leading outdoor travel expert. Founded in Munich in 2016, the company offers an ideal solution for personalized road trips with its colorful campervans available for rental, subscription and sale – free, flexible, and independent at competitive prices.
roadsurfer’s core business—campervan rentals—operates at over 70 locations across 16 countries in Europe and North America, boasting a global fleet of nearly 8,000 vehicles, including models from VW, Mercedes-Benz, Ford, Westfalia, Knaus, and Bürstner. With the introduction of "roadsurfer spots," the leading app for road trip planning and unique camping spots, the company has evolved into a digital lifestyle travel brand in the rapidly expanding global outdoor travel market.See more
