To start with, this is a great company to use, and everything below should be read as “things worth knowing” rather than complaints. Their vans are modern and clearly well‑travelled, but generally well looked after. Most things worked exactly as advertised, which is always a win. The instructional videos are genuinely helpful, and the step‑by‑step check‑in process on their web app works pretty well—unless, of course, you end up being given a different van model from the one you did the pre‑pickup training on… which we did. A small curveball, but manageable.
During our inspection we noticed a few bits missing from the standard equipment. These were sorted very quickly, and the damage map matched the vehicle perfectly, so no concerns there. Do allow plenty of time for the handover though. . it takes a good hour, so this is not one to rush.
The inspection itself is very focused on the “camper” side of the vehicle. Unfortunately, this became apparent later that evening when we discovered both headlight bulbs had blown. This resulted in an unplanned trip to buy tools and replacement bulbs. Entirely our fault, we should have checked at handover, but hindsight is a wonderful thing.
Once on site, we also found the mains lead was faulty. We emailed customer support and, to be fair, the initial response was prompt and reassuring. The follow‑up, however, was less impressive. After chasing twice and hearing nothing back, we bought a replacement lead ourselves (they have since offered to refund us, which is appreciated).
Despite these small niggles, and every trip has a few, we would happily use the company again. They were professional, good value for money, and overall provided a solid experience. Just maybe double‑check the headlights before you drive off.
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roadsurfer is the world’s leading outdoor travel expert. Founded in Munich in 2016, the company offers an ideal solution for personalized road trips with its colorful campervans available for rental, subscription and sale – free, flexible, and independent at competitive prices.
roadsurfer’s core business—campervan rentals—operates at over 70 locations across 16 countries in Europe and North America, boasting a global fleet of nearly 8,000 vehicles, including models from VW, Mercedes-Benz, Ford, Westfalia, Knaus, and Bürstner. With the introduction of "roadsurfer spots," the leading app for road trip planning and unique camping spots, the company has evolved into a digital lifestyle travel brand in the rapidly expanding global outdoor travel market.See more
