Opting for the unlimited package led to a letdown. I purchased an esim for unlimited service in Spain to stream the Australian Open, but I couldn't even catch a full match daily. After using just a few GB, my speed dropped from 4G to 1000mbits, making browsing tedious and slow. I immediately requested a refund since streaming was unfeasible. The support team asked for screenshots of my settings, suggesting there might be an issue on my end. Later, they cited a fair use policy that reduced the speed. Despite my detailed refund requests through their AI support on WhatsApp, they continued asking for irrelevant screenshots without addressing my concerns. After 10 days, my esim was deactivated, prompting me to leave a negative review on a public platform. They responded, stating they would handle my refund if I emailed them. I did so, referencing their response, only to be told the refund was not possible since my esim was inactive. This service feels deceptive, and I suspect their positive reviews are generated by AI rather than reflecting genuine user experiences. Focus on the negative reviews for a clearer understanding.
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