Steer clear!
Unfortunately 0 stars is not an option.
I ordered 2 bath panels, 1 side and 1 end at a cost of £180. They arrived damaged, i sent photos and customer services apologised and sent out two more panels, they also arrived damaged. More photos sent by email, against my wished a 3rd pair were sent and as predicted they also arrived damaged. I keep telling them this is because the manufacturer has woefully poor packaging on the product, with no protection for the painted mdf panels edges or corners. I asked for half of my money back and was insulted to be offered 20% refund and later offered 10% of any future purchase!! As if I would!
All communication has been by email so I have a record of all exchanges. AFTER 3 WEEKS and numerous emails 'Customer services' are now ignoring my emails and the problem has not been resolved. I am left with 6 unuseable panels to take to my nearest recycling centre 10 miles away, for which I will probably have to pay. I am also £180 out of pocket and have no useable panels, my bathroom refurbishment project is weeks behind schedule and I will need to source the panels somewhere else and shell out again! Absolute ballache and crap service. I and my family and friends will never buy from Robert Dyas ever again.
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Present on the high street since 1872, Robert Dyas is one of the oldest and most respected retailers in the UK. Offering everything from home appliances to garden furniture, DIY essentials to cleaning solutions, we pride ourselves on an innovative and diverse product range delivered with outstanding customer service.
