Avoid buying or selling with this agency. We found a house we were interested in and after having a viewing decided to make an offer.Unfortunately after making two offers we were informed the seller wouldn’t consider any offers until after two months once more viewings had taken place. We accepted this and stated we would like to be kept informed. During the process of speaking with the estate agent we were questioned on our deposit amount and whether we would use their mortgage broker. We declined but oddly more questions were asked regarding our finances which would not have been relevent at that point since KYC checks are not carried out until after an offer has been accepted.Months later we had not heard anything so I checked their website and was surprised and disappointed to find the property showing as sold. I immediately questioned why we had not been informed and given the opportunity to increase our offer but the replies I received included outright lies, contradictions and a failure to take ownership of their mistake. Estate agents have a legal duty to keep buyers informed of any further offers after an offer has been made. We believe the reason we were not informed of the further offers after was due to Robert Ellis not wishing to sell to us on the basis that they wouldn’t be making commission from a mortgage broker. This is illegal. I’m therefore in the process of dealing with the ombudsman for this matter to be investigated further. I encourage anyone else who has experienced something similar to do the same. This practice not only negatively impacts buyers but also prevents healthy competition for the seller which could have provided a higher selling price.
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