This company used to operate smoothly, but that seems to be a thing of the past. They have significant issues with their system that adds strange characters to emails sent to mobile devices, and their response has been non-existent. I pay for an annual membership and am considering switching to another provider. Their response to my inquiry about a refund for unused months was dismissive. While one representative tries to help, it's clear they lack support from higher management. They keep postponing solutions with vague promises. It’s frustrating to think about the future of a company that stops sending promotional emails.
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