Review Time
I receive an excessive number of emails from this company under different senders, and they are all spam. They attempt to disguise these messages as legitimate communications, including those from my bank. This situation is overwhelming, making my email unmanageable.
As a customer targeted by this service, I've found that the unsubscribe option is ineffective. If you utilize this company for marketing, I will avoid engaging with your business. The spam continues to flood my inbox, wrapped in their condescending packaging, treating me as if I'm naïve. It's blatant clickbait that anyone can see through, resembling the worst kind of phishing. Don't associate your company with this service.
This company used to operate smoothly, but that seems to be a thing of the past. They have significant issues with their system that adds strange characters to emails sent to mobile devices, and their response has been non-existent. I pay for an annual membership and am considering switching to another provider. Their response to my inquiry about a refund for unused months was dismissive. While one representative tries to help, it's clear they lack support from higher management. They keep postponing solutions with vague promises. It’s frustrating to think about the future of a company that stops sending promotional emails.
I'm unable to access my account. I spent nearly an hour chatting with two representatives, only to have my connection severed. Now, I'm blocked from re-establishing contact. The only phone number available requires a callback, which feels unprofessional and irritating, especially since I pay nearly $2,000 annually for their service.
This company is engaging in fraudulent activities. I signed up to manage our large email lists from my website, and after sending my first email with impressive open rates and minimal complaints, they inexplicably deactivated my account without any notice. All my data has vanished, and I received no explanation. We adhered to all guidelines, sending legitimate newsletters about global events. Their actions are unacceptable and reflect poorly on their integrity. Avoid this company as they can jeopardize your business without any communication.
The email service did not meet my needs. I attempted to send a test email, but it was held for approval and never sent. During the trial period, I clicked on 'Close account,' but the pop-up warned that all my data would be deleted. I missed the part about needing to email support to cancel. I was charged, and when I reached out, I received a sarcastic reply claiming the information was clearly stated. It was not very clear if you weren't paying full attention.
Having operated multiple businesses, I find this company the most challenging to work with. Their email platform is excellent, but the subscription policies are overly strict and inflexible, risking unnecessary expenses. They show no concern for customer satisfaction and offer no refunds. If you choose to engage with this service, proceed with caution to avoid being taken advantage of.
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