I was initially approached by the company on LinkedIn, encouraging me to try the service in 2021. What followed was a classic bait-and-switch. They transitioned from a fixed-price plan to a surprise credit-based system mid-subscription without any notice. Suddenly, actions started consuming invisible credits, leading to unexpected charges with no guidance on managing usage. When I raised concerns, the only response was to purchase more credits. Even access to my account could be limited if I used a virtual card to avoid surprise charges. The support team was mainly focused on sales rather than addressing real issues. If you're developing a serious product or machine learning pipeline, think twice before engaging with their platform, especially if you're a student or early-stage developer. Their initial open-source messaging is misleading; once you're locked in, even basic features cost credits. Now, I have to explain this situation to our product owner and migrate our data if we can access it again. They are now insisting we buy more credits just to regain access, despite promoting certain features as standard and free.
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