Dear Compliance and Support Team,
I am formally escalating Ticket 2290860 regarding the cancellation of my withdrawal requests and the subsequent restriction placed on my withdrawal access.
Both of my recent withdrawal requests were cancelled, and shortly thereafter the withdrawal function on my account was disabled. As instructed under clauses 4.4, 4.6, 4.9, and 13.18 of the Client Agreement, I have already submitted the requested selfie with my ID and my RoboForex Member Area visible.
Despite full compliance with your verification requirements, my account remains restricted and I have not received a clear explanation or defined timeframe for resolution.
For clarity and transparency, I request the following:
Confirmation that my submitted verification documents have been received and approved.
A specific explanation for the withdrawal access restriction and cancellation of both transactions.
A realistic and clearly defined timeframe for restoring full withdrawal functionality.
I was previously informed that this matter would be resolved within a maximum period of five days. That timeframe has now passed, and the absence of a structured update or timeline is concerning.
I value a professional and transparent relationship and intend to continue trading; however, access to my funds and clear communication are essential. I respectfully request that this matter be reviewed at the appropriate supervisory or compliance level to ensure a prompt resolution.
I look forward to your formal response.
Sincerely,
Fisnik Halimi
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